Porting Policy

POPP.com ports telephone numbers in accordance with applicable Regulatory Rules and Industry Guidelines.  POPP.com will honor a port out request from any authorized carrier (wireline or wireless) who indicates that they have a Letter of Authorization from the end user customer.  As a wireline carrier, POPP.com will port in numbers that are associated with rate centers in which POPP.com provides local exchange service.   

Normal Port Out Procedures    

• An FOC or Reject will be sent back to the requestor within 1 business day of receipt of a LSR.  
• An LOA is not a required attachment to an LSR.  It is necessary to have the AGAUTH field on the LSR populated with the LOA name. 
• Changes and cancellations should be done at least 24 hours prior to the cut over date.  Large changes or additions can change the due date.  
• If the new provider is not able to port the requested TN(s) on the confirmed due date, a supplementary order must be sent to change the due date. 
•  POPP.com will reject an LSR when the LSR does not provide sufficient information to process our disconnect service order.   The following are some of the reasons for a rejected order: 
  • The end user name does not match that on file.
  • The service address does not match that on file.
  • Phone Numbers do not match.
  • The Authorized person on the LSR does not match the authorized person in the POPP.com records.  

Simple Port Out Procedures
POPP.com adheres to the simple porting policy, which on November 8, 2007 the FCC expanded LNP to VoIP and in the Order, FCC 07-188, they further defined LNP to include SPR.

A SPR is defined by the FCC in that order in footnote 153 as those Ports that: 

• Involve a Single Line Account only
• Do not involve Unbundled Network Elements
• Do not include complex switch translations such as DID Numbers
• Do not include multiple services on the Loop such as Broadband, or other Data services
• Do not include a line that has been Resold (RSID or ZCID)

The FCC's order established that a maximum of four fields can be used for validation.  The fields that may be required for End User Validation are:

• Customer Account Number
• Zip Code
• Telephone Number to be Ported
• Pass Code

The customer's service for the requested numbers will be disconnected once the activation has been confirmed in NPAC.