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The POPPcom Trading Partner Profile contains contact information for POPPcom for the purpose of porting with POPPcom. Four sections follow in this document: 1 - General Contact Information; 2 - Port Contact Center; 3 - Carrier Account Management; 4 - OCN(s)/SPIDS(s) by State; 5 - Network Trouble Resolution
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Section 1
- General Contact Information
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Item
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POPP.com Information
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Company Name
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POPPcom, Inc.
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Wireless or Wireline
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Wireline
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Operating Company Number (OCN)
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5512
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Administrative OCN
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G039 (Olsen, Thielen)
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Service Provider ID (SPID)
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5512
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LSMS SPID (Can be SS7 Provider)
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G004 (VeriSign)
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LSR Version ID
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Most current industry standard
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FOC Version ID
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Most current industry standard
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WICIS Version ID
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N/A
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Facility Based or Reseller
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Reseller/UNE
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Hours of Order Acceptance/Processing
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Monday through Friday, 8AM - 5PM Central Standard Time (CST)
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No Request/Response Accepted
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Monday through Friday 5:01PM - 7:59AM CST; Saturday or Sunday
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No Request/Response Accepted - Holidays
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POPPcom observes the following holidays: New Years Day, Good Friday After 12:00PM CST, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve, Christmas Day
POPPcom guidelines for holiday observances:
If a holiday falls on Saturday, then the holiday is observed the Friday before the holiday.
If a holiday falls on Sunday, then the holiday is observed the Monday following the holiday.
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Section 2 - Port Contact Center (porting, errors/rejects, LNP issues and test requests)
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Item
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POPPcom Information
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Primary Contact Name
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Jamie Nelson
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Contact Description
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Network Coordination Department Manager
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Carrier Support Contact Number
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763-797-7900, ask for Customer Order Processing
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Customer Support Contact Number
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763-797-7900, ask for Technical Assistance
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Fax Number
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763-797-7939
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Email Address
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provision@popp.net
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Web-based GUI
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N/A
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Media Accepted
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Email or fax
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Porting Rules
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See www.popp.com for porting rules
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Section 3 - Carrier Account Management
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Item
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POPPcom Information
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Primary Contact Name
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Jamie Nelson
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Contact Description
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Network Coordination Department Manager
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Address
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620 Mendelssohn Avenue North, Golden Valley, MN 55427
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Contact Number
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763-797-7926
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Fax Number
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763-797-7939
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Email Address
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jnelson@popp.com
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Secondary Contact Name
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Sheila Baldwin
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Contact Description
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Vice President and General Manager
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Address
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620 Mendelssohn Avenue North, Golden Valley, MN 55427
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Contact Number
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763-797-7948
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Fax Number
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763-797-7971
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Email Address
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sbaldwin@popp.com
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Section 4 - OCN(s)/SPID(s) by State
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State
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POPPcom Information
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Minnesota
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CCNA = 5512 , OCN = G039 , SPID = 5512
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Section 5 - Network Trouble Resolution
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Item
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POPPcom Information
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Primary Contact Name
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Ryan Cummings
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Contact Description
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Network Engineer
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Address
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620 Mendelssohn Avenue North, Golden Valley, MN 55427
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Contact Number
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763-797-7900
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Fax Number
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763-797-7971
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Email Address
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rcummings@popp.com
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Secondary Contact Name
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Alison Miles
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Contact Description
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Customer Service Manager
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Address
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620 Mendelssohn Avenue North, Golden Valley, MN 55427
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Contact Number
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763-797-7900
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Fax Number
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763-797-7971
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Email Address
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amiles@popp.com
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