POPP's Call Recording Service

POPP’s Call Recording Service is an effective and reliable way businesses can record calls to comply with industry legislation, resolve disputes, train and monitor quality.

Improve Service and Productivity

·         Utilize recorded calls as a valuable training tool for call centers, service and sales teams

-    Improve the quality of interactions between your employees and callers

-    Increase productivity by improving average handling time (AHT)

·         Reduce the amount of employees’ personal calls

·         Quickly resolve billing or service disputes and identify miscommunication

Security

·         Retain a recording of threatening or harassing telephone calls for legal purposes

·         Transfer recorded calls required for legal, regulatory, or compliance purposes to your system

Easy-to-Use Web Interface

·         View and listen to recorded calls or calls in progress

·         Categorize and add comments to calls to help you quickly find recorded calls

·         Review reports – Calls By Category, Frequent Callers, Calling Locations, Agent Activity, User Details

·         Recorded calls are saved as MP3 files and can be played, organized and downloaded to your computer

Call Recording Service is Easy to Set Up!

POPP hosts a database of your telephone numbers to be recorded, so you don’t have to purchase or maintain equipment.  Simply decide on the telephone numbers you want recorded and choose to record inbound calls, outbound calls, or both*.

To order POPP’s Call Recording Service, please call 763-797-7900 or 1-800-234-7677.

* Call Recording Service works differently according to POPP On-Net product and telephone number or numbers subscribed to the service –
PRI/CAS T-1, Dynamic T-1, Central Office Lines (Standard, Dynamic, Channel Bank), Auto Attendant, Find Me Follow Me, Special Telephone Numbers.