Live Remote Assistance
Do you need a quick solution to a technical problem or assistance
changing your e-mail settings? With our live remote-assistance tool, a member of
the POPP.com Technical Assistance team can view your desktop and share control
of your mouse and keyboard to quickly help you.
How to Get Support:
A member of our Technical Assistance
team will talk with you first to determine the nature of the problem. To get
started, please call 763-797-7900 or 1-800-234-7677 and ask for a member of the
Technical Assistance team. Live Remote Assistance is available Monday-Friday,
8:00 am to 6:00 pm , Central Standard Time (excludes
Holidays).
How It
Works:
Step 1 : Once
you are on the phone with a member of our Technical Assistance team, you will
be directed back to this page. Your POPP.com Representative will provide you
with a unique connection code. You will then enter the code in the field below
and click the Continue button to initiate the screen-sharing
session.
Step 2 : You
are prompted to download a small virus-free plug-in.
Step 3 : With
your permission, your POPP.com Representative can view your screen and share
control of your mouse and keyboard.
Step 4 : You are in full control of your computer
at all times. You always have overriding control of your mouse and keyboard,
and you can end the screen-sharing session at any
time.